Most businesses today still rely on manual application processing and identity verification. On the other hand, identity theft is on the high. There are more online businesses than ever before selling goods. From the consumer’s perspective, an average consumer is very aware of the identity theft and majority are apprehensive about disclosing confidential information to businesses online. Online retailers, especially the small to medium size businesses have little investment or understanding of the risks associated with identity theft. This is because the retailers outsource the credit card processing to third parties thereby transferring the risk to someone else. Or have they really transferred the risk?
Most small and medium size financial institutions rely on paper based applications with applicants required to submit paper documents (passport, utility bills, etc.) as proof of identity. There is a difference in perspective as applicants generally do not feel comfortable in submitting paper based documents. Delay in submitting the paper documents can cause the business a new customer. Paper based procedures also open the doors for fraudsters to submit forged documents.
All of the above mentioned practices, beliefs and difference is perspectives create a market place that is ripe for the identity thief and intelligent fraudster.
The solution is to move the paper based application forms to digital workflow based forms with electronic verification of identity. The workflow based forms provide cost savings in paper and human resource and also fulfils compliance requirements. The electronic verification of ID eliminates the need for paper documents for customer due diligence. It eliminates the risk of a fraudster submitting forged documents and fast tracks the process of identity verification.
If you require help with converting a manual paper application form to an electronic workflow based form or integrating with electronic ID verification, Tabaq Software has the solution for you. Tabaq has successfully converted paper based procedures into workflow based procedures and also partner with identity management providers to provide a completely integration solution.
To get more information on electronic ID verification and workflow based forms, email sultan.noori@tabaqsoftware.com.
Sunday 24 October 2010
Tuesday 10 August 2010
A Complete Compliance Solution to KYC
One of a number of ways jComply can support clients in meeting their FSA requirements is with KYC. But what should KYC cover?
Whilst surfing the web for KYC solutions I am inundated with solutions to support anti money laundering, this is certainly a part of the issue but by no means the entire solution.
What Does Know Your Customer - KYC Mean?
A standard form in the investment industry that ensures investment advisers know detailed information about their clients' risk tolerance, investment knowledge and financial position.
KYC forms protect both clients and investment advisers. Clients are protected by having their investment advisor know what investments best suit their personal situations. Investment advisers are protected by knowing what they can and can not include in their client's portfolio.
So protection covers both sides of the desk. On the one hand, the financial institution needs to understand the client not just for their own corporate governance but just as importantly to understand the clients needs too.
Many of our financial clients have turned to jComply to support the management of their policies and procedures. Take a look at the client reference at http://www.youtube.com/watch?v=EbmjJx07xJM.
Here, our client began to use jComply to support training of staff in policies and procedures however, by working with Tabaq's post sale consultancy team a number of further usages have been prescribed.
An area that was expressed as a concern during a recent visit to Central Markets had been with client suitability. A paper based fact find is currently carried out with the prospective client over the telephone, with a suitably qualified interviewer.
Depending on the outcome of the questionnaire a decision is taken as to the suitability of the applicant to be a client. This could be granted immediately, referred to a more senior manager or lead to a decline.
Some training is available to support the claim of the applicant that they are suitably aware of the derivatives and spread betting market.
By developing an electronic fact find form within jComply, the current paper based system could be improved.
The e-form system will ensure that all mandatory sections are completed satisfactorily, the e-form itself would be version controlled, a full auditable and time/date stamped version is recorded and stored within jComply and all answers could be linked back to a weighted response, signalled as red amber or green to highlight suitability by way of corporate standards rather than an interviewers own subjective interpretation.
Leading on from the fact find, the question library could be extended to an application section, where applicants are given a password to enter into the training section to understand derivatives and spread betting and of course eventually take an examination.
This would identify all acceptable clients to an external auditor through the auditing features within jComply.
All of these actions are achievable within the standard version of jComply and the e-forms module.
The deliverables are obvious and include:
• A complete reduction of paper.
• Increased security of client data.
• All applications are controlled within the secure environment of jComply.
• Subjectivity is reduced assessing the suitability of a client for certain types of trading.
• The applicant is taken through a thought provoking, self assessment that will encourage fair trading all round.
• Accessibility through a secure web link enables access through a secure log in from anywhere.
• eMail notification and time nagging features ensure an application is carried out in an appropriate timescale, convenient to both client and broker.
• Integration into existing Customer Relationship data base ensures consistency of client information.
• Workflow to senior managers for exceptions only, reducing none relevant applications.
• Automatic notification that supporting application information has been sent such as age consent forms.
• An efficient and effective way to demonstrate client due dilligence.
Of course, anti money laundering is still important an as such we have designed an additional e-form to cater for AML reporting thus improving the way the client carries out SAR's ( suspicious activity reporting). Once again the inbuilt workflow and security area within jComply provides an excellent method of achieving SAR's regulations for front line workers.
Certainly this solution has driven down the cost of governance at our client and will do so whilst improving the effectiveness of the FSA compliance process.
For more information or a demonstration visit http://www.jcomply.com/
or email sales@tabaqsoftware.com
Or telephone 01344 668400
Whilst surfing the web for KYC solutions I am inundated with solutions to support anti money laundering, this is certainly a part of the issue but by no means the entire solution.
What Does Know Your Customer - KYC Mean?
A standard form in the investment industry that ensures investment advisers know detailed information about their clients' risk tolerance, investment knowledge and financial position.
KYC forms protect both clients and investment advisers. Clients are protected by having their investment advisor know what investments best suit their personal situations. Investment advisers are protected by knowing what they can and can not include in their client's portfolio.
So protection covers both sides of the desk. On the one hand, the financial institution needs to understand the client not just for their own corporate governance but just as importantly to understand the clients needs too.
Many of our financial clients have turned to jComply to support the management of their policies and procedures. Take a look at the client reference at http://www.youtube.com/watch?v=EbmjJx07xJM.
Here, our client began to use jComply to support training of staff in policies and procedures however, by working with Tabaq's post sale consultancy team a number of further usages have been prescribed.
An area that was expressed as a concern during a recent visit to Central Markets had been with client suitability. A paper based fact find is currently carried out with the prospective client over the telephone, with a suitably qualified interviewer.
Depending on the outcome of the questionnaire a decision is taken as to the suitability of the applicant to be a client. This could be granted immediately, referred to a more senior manager or lead to a decline.
Some training is available to support the claim of the applicant that they are suitably aware of the derivatives and spread betting market.
By developing an electronic fact find form within jComply, the current paper based system could be improved.
The e-form system will ensure that all mandatory sections are completed satisfactorily, the e-form itself would be version controlled, a full auditable and time/date stamped version is recorded and stored within jComply and all answers could be linked back to a weighted response, signalled as red amber or green to highlight suitability by way of corporate standards rather than an interviewers own subjective interpretation.
Leading on from the fact find, the question library could be extended to an application section, where applicants are given a password to enter into the training section to understand derivatives and spread betting and of course eventually take an examination.
This would identify all acceptable clients to an external auditor through the auditing features within jComply.
All of these actions are achievable within the standard version of jComply and the e-forms module.
The deliverables are obvious and include:
• A complete reduction of paper.
• Increased security of client data.
• All applications are controlled within the secure environment of jComply.
• Subjectivity is reduced assessing the suitability of a client for certain types of trading.
• The applicant is taken through a thought provoking, self assessment that will encourage fair trading all round.
• Accessibility through a secure web link enables access through a secure log in from anywhere.
• eMail notification and time nagging features ensure an application is carried out in an appropriate timescale, convenient to both client and broker.
• Integration into existing Customer Relationship data base ensures consistency of client information.
• Workflow to senior managers for exceptions only, reducing none relevant applications.
• Automatic notification that supporting application information has been sent such as age consent forms.
• An efficient and effective way to demonstrate client due dilligence.
Of course, anti money laundering is still important an as such we have designed an additional e-form to cater for AML reporting thus improving the way the client carries out SAR's ( suspicious activity reporting). Once again the inbuilt workflow and security area within jComply provides an excellent method of achieving SAR's regulations for front line workers.
Certainly this solution has driven down the cost of governance at our client and will do so whilst improving the effectiveness of the FSA compliance process.
For more information or a demonstration visit http://www.jcomply.com/
or email sales@tabaqsoftware.com
Or telephone 01344 668400
Monday 9 August 2010
What are the benefits of BPM in Compliance?
Business Process Management has been around for some time. However it has often confused potential customers rather than making it easy for people to adopt BPM to reap the rewards of process automation.
What is BPM?
Business Process Management is a management approach to improve the business processes in order to make them more efficient, effective and agile or quick to change as and when needed. Technology based BPM systems or suites have enhanced the concept by providing GUI design environments which even the non-technical people can use to design or model their business processes. This has tremendously increased the application of BPM to a wide range of business processes. Especially the processes that require large volume of transactions, or complex collaboration and integration with disparate systems, or rules based decision making, or transactions that require full audit trail for compliance are best suited for BPM.
There are a number of BPM technologies out there, from high priced third party software to open source BPM suites. Open source solutions tend to offer the best of both worlds. Not only they are free to use but open source solutions like jBPM and Process Maker come with GUI development environments and plug-ins to make the life of a business analyst real easy.
How can BPM benefit compliance?
Business process improvement is continuously ranked as the top business priority by business managers, according to a recent survey. There are many options for improving the business processes – ranging from complete process re-engineering to adopting new process management methodologies, such as Lean Six Sigma, or adding new capabilities to existing system. An investment in the right BPM suite can enable an organisation to embark on a sustainable business process improvement programme.
Mikel Harry, one of the founders of the Six Sigma methodology, has documented the economic impact of focusing on process improvement. Using the base measure of his methodology – Sigma, Dr. Harry provides a tangible example of how companies like GE have benefited from a commitment to process improvement:
With just a one-sigma shift, companies will experience a 20 percent margin improvement, a 12 to 18 percent increase in capacity, a 12 percent reduction in the number of employees, as well as a 10 to 30 percent capital reduction.
(Source: Six Sigma: The Breakthrough Management Strategy, Mikel Harry, Richard Schroeder)
The core benefits of BPM include efficiency, effectiveness and agility. The first benefit seen of a business improvement is that of improved efficiency. For example, Darlington Borough Council realised savings of 1,000 hours when they moved their manual accident and incident reporting (including manual data entry to MS Access database) to jComply Accident and Incident Management Module.
As the efficiencies are realised, the organisation focuses on making the process more effective. Often inconsistencies and loop holes are realised when the new processes are implemented. For example, in a healthcare organisation, patient pathway was reduced to 18 weeks (nearly 25%) as a result of cancelling the repetition of tasks performed in two different departments.
One of the most useful benefits of BPM is that organisations can continue to change and adapt their business processes to the changing business needs. Agility is a well known concept in a more technical arena of Service Oriented Architecture (SOA). Some of our customers change their processes a few times a year. The cost on the process change so insignificant, it is easily superseded by increase in efficiency, effectiveness and conformance to regulations.
Merging BPM with Compliance
jComply BPM is a compliance application based on a Business Process Management Suite. jComply has all the features of an enterprise compliance application such as policy and procedure management, version control, reusable question library, eLearning, audit trail, scheduling, escalation and reporting. Combining the compliance features with BPM Suite, has powered jComply with workflow based task management and real time notifications to produce solutions such as the following:
• Accident and Incident Management
• Know Your Customer forms including Client Fact Find and Customer Due Diligence
• Health and Safety checklist and reporting
• Risk Assessment form
• Supply chain procedure management
To learn more about jComply, visit http://www.jcomply.com/ or email sales@tabaqsoftware.com or call +44 1344 668400.
What is BPM?
Business Process Management is a management approach to improve the business processes in order to make them more efficient, effective and agile or quick to change as and when needed. Technology based BPM systems or suites have enhanced the concept by providing GUI design environments which even the non-technical people can use to design or model their business processes. This has tremendously increased the application of BPM to a wide range of business processes. Especially the processes that require large volume of transactions, or complex collaboration and integration with disparate systems, or rules based decision making, or transactions that require full audit trail for compliance are best suited for BPM.
There are a number of BPM technologies out there, from high priced third party software to open source BPM suites. Open source solutions tend to offer the best of both worlds. Not only they are free to use but open source solutions like jBPM and Process Maker come with GUI development environments and plug-ins to make the life of a business analyst real easy.
How can BPM benefit compliance?
Business process improvement is continuously ranked as the top business priority by business managers, according to a recent survey. There are many options for improving the business processes – ranging from complete process re-engineering to adopting new process management methodologies, such as Lean Six Sigma, or adding new capabilities to existing system. An investment in the right BPM suite can enable an organisation to embark on a sustainable business process improvement programme.
Mikel Harry, one of the founders of the Six Sigma methodology, has documented the economic impact of focusing on process improvement. Using the base measure of his methodology – Sigma, Dr. Harry provides a tangible example of how companies like GE have benefited from a commitment to process improvement:
With just a one-sigma shift, companies will experience a 20 percent margin improvement, a 12 to 18 percent increase in capacity, a 12 percent reduction in the number of employees, as well as a 10 to 30 percent capital reduction.
(Source: Six Sigma: The Breakthrough Management Strategy, Mikel Harry, Richard Schroeder)
The core benefits of BPM include efficiency, effectiveness and agility. The first benefit seen of a business improvement is that of improved efficiency. For example, Darlington Borough Council realised savings of 1,000 hours when they moved their manual accident and incident reporting (including manual data entry to MS Access database) to jComply Accident and Incident Management Module.
As the efficiencies are realised, the organisation focuses on making the process more effective. Often inconsistencies and loop holes are realised when the new processes are implemented. For example, in a healthcare organisation, patient pathway was reduced to 18 weeks (nearly 25%) as a result of cancelling the repetition of tasks performed in two different departments.
One of the most useful benefits of BPM is that organisations can continue to change and adapt their business processes to the changing business needs. Agility is a well known concept in a more technical arena of Service Oriented Architecture (SOA). Some of our customers change their processes a few times a year. The cost on the process change so insignificant, it is easily superseded by increase in efficiency, effectiveness and conformance to regulations.
Merging BPM with Compliance
jComply BPM is a compliance application based on a Business Process Management Suite. jComply has all the features of an enterprise compliance application such as policy and procedure management, version control, reusable question library, eLearning, audit trail, scheduling, escalation and reporting. Combining the compliance features with BPM Suite, has powered jComply with workflow based task management and real time notifications to produce solutions such as the following:
• Accident and Incident Management
• Know Your Customer forms including Client Fact Find and Customer Due Diligence
• Health and Safety checklist and reporting
• Risk Assessment form
• Supply chain procedure management
To learn more about jComply, visit http://www.jcomply.com/ or email sales@tabaqsoftware.com or call +44 1344 668400.
Wednesday 21 July 2010
Supporting RIDDOR.
The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR), place a legal duty on:
· employers;
· self-employed people;
· people in control of premises;
to report work-related deaths, major injuries or over-three-day injuries, work related diseases, and dangerous occurrences (near miss accidents).
There is a well established web page available within the HSE web site at http://www.hse.gov.uk/riddor/report.htm where a Health and Safety Officer within a company or organisation can report such matters to comply with legislation.
THE BIG PROBLEM FOR THE HEALTH & SAFETY OFFICER IS...... How do you get that information reported back from staff within your organisation to the Health & Safety Officer for him or her to report back to HSE?
This was certainly a headache for a number of our jComply clients until, working with a Health and Safety Officer from one of our local authority clients, Tabaq Software developed an e-form module to support the reporting process.
The e-form module utilises the workflow and reporting features already built into jComply as well as the user security facilities that can identify who has used the e-form and can restrict usability at various stages of the workflow.
The health and safety reports that are included within the e-forms module are Accident Reporting, Incident Reporting, Near Miss Reports/ Hazard Report Form and a Health and Safety Check list
ü A full audit and reporting process for accident and incident internal reporting.
ü eMail notification and time nagging for users and managers to act on.
ü All mandatory fields are forced for completion.
ü All incidents are now stored and archived within jComply and are easily searchable for later retrieval.
ü Additional reports can be produced for line managers and outside agencies as PDF’s automatically.
ü Overall time saving for health and safety officer when administering the process.
For more information email sales@tabaqsoftware.com
Tuesday 1 June 2010
FSA get tough on AML
It was interesting to read on our partner site http://www.complyport.co.uk/ that a company was recently subject to fines by the FSA on the topic of anti money laundering.
The interest from my perspective on this article was that the company had not been subject to any misdemeanour themselves, but had failed to provide adequate processes and control within their company to possibly prevent an incident occurring.
The lack of control of process had also lead to questionable levels of competence with regard to staff.
Only by developing formal policies and procedures, in line with the business and reviewing these on a regular basis to ensure the such policies are still fit for purpose and finally, communicating these to the appropriate personnel can a company expect to meet its regulatory obligations.
We are seeing more and more examples of this type of prosecution from compliance regulators and not just in financial areas. Those responsible for managing compliance within their firms should insist that proper control processes are in place. Certainly in this day and age this should lead to some form of integrated system.
It was also interesting to read within the article that both the company and the senior manager responsible for the policy process had been fined in this matter. There is no excuse for organisations, large or small not to control these matters and there are some excellent solutions within the market place to support such control.
Tabaq Software have developed and market jComply, a web based policy and procedure management application. http://www.jcomply.com/
In addition to the core application we have developed a number of add on modules to enhance the product to meet certain industry specific needs, this includes working with quality partners such as Complyport to ensure our clients staff are full trained in up to date material such as AML and TCF.
As a professionally developed, web based application jComply is available as a traditional client owned tool or as a Software as a Service (SAAS) solution which is proving very useful for our smaller clients.
Complimented with our FSA training content from Complyport, Tabaq Software continue to provide our financial and insurance clients with complete competitive corporate governance solutions. For further details or for a product demonstration contact sales@tabaqsoftware.com.
The interest from my perspective on this article was that the company had not been subject to any misdemeanour themselves, but had failed to provide adequate processes and control within their company to possibly prevent an incident occurring.
The lack of control of process had also lead to questionable levels of competence with regard to staff.
Only by developing formal policies and procedures, in line with the business and reviewing these on a regular basis to ensure the such policies are still fit for purpose and finally, communicating these to the appropriate personnel can a company expect to meet its regulatory obligations.
We are seeing more and more examples of this type of prosecution from compliance regulators and not just in financial areas. Those responsible for managing compliance within their firms should insist that proper control processes are in place. Certainly in this day and age this should lead to some form of integrated system.
It was also interesting to read within the article that both the company and the senior manager responsible for the policy process had been fined in this matter. There is no excuse for organisations, large or small not to control these matters and there are some excellent solutions within the market place to support such control.
Tabaq Software have developed and market jComply, a web based policy and procedure management application. http://www.jcomply.com/
In addition to the core application we have developed a number of add on modules to enhance the product to meet certain industry specific needs, this includes working with quality partners such as Complyport to ensure our clients staff are full trained in up to date material such as AML and TCF.
As a professionally developed, web based application jComply is available as a traditional client owned tool or as a Software as a Service (SAAS) solution which is proving very useful for our smaller clients.
Complimented with our FSA training content from Complyport, Tabaq Software continue to provide our financial and insurance clients with complete competitive corporate governance solutions. For further details or for a product demonstration contact sales@tabaqsoftware.com.
Wednesday 21 April 2010
WHY MORE COMPANIES ARE TURNING TOWARDS SaaS?
Gartner predicts that the Software-as-a-Service (SaaS) market eclipsed $820 million in sales in 2008, up from $643 million in 2007, and will continue to grow at a compound annual rate of more than 30 percent for the next three years. What is driving more and more companies worldwide towards SaaS?
Whether it's a Fortune 500 company or one man band running a brokerage house the days of downloading and installing the latest version of an anti-virus to your PC are over. With the ever increasing usage of mobile devices, social networking sites as well as dependency on user-generated content for business purposes, analysts say the breadth and depth of gaping security holes grows faster and more insidious by the hour. This combined with the fact that companies can only control up to a certain extend what their employees are downloading or installing on their individual PCs makes a company’s entire network vulnerable to hackers. Given this scenario its easy to understand why more and more companies are turning towards Software-as-a-Service (SaaS). Information Security is one of the driving reasons why companies feel the need to turn towards a more secure solution such as SaaS.
Besides security, another major reason for companies’ shift towards SaaS is controlling operation costs. To be in sync with today’s highly competitive environment companies need to invest time and money in the latest software and technologies relevant to their businesses. But due to the operation cost of hiring and training of IT staff, investing in hardware and software, most companies lack behind. In such a situation SaaS seems to be the obvious solution. Through SaaS the companies get access to the latest technologies without disturbing their operational costs.
Companies such as Tabaq Software are offering specialised solutions in SaaS. jComply, a complete policies and procedures management system by Tabaq is available as Software-as-a-Service. jComply SaaS is cost effective, faster to deploy, requires no initial capital outlay and is scalable.
For more information on jComply SaaS visit www.tabaqsoftware.com/products/jcomply/saas
Whether it's a Fortune 500 company or one man band running a brokerage house the days of downloading and installing the latest version of an anti-virus to your PC are over. With the ever increasing usage of mobile devices, social networking sites as well as dependency on user-generated content for business purposes, analysts say the breadth and depth of gaping security holes grows faster and more insidious by the hour. This combined with the fact that companies can only control up to a certain extend what their employees are downloading or installing on their individual PCs makes a company’s entire network vulnerable to hackers. Given this scenario its easy to understand why more and more companies are turning towards Software-as-a-Service (SaaS). Information Security is one of the driving reasons why companies feel the need to turn towards a more secure solution such as SaaS.
Besides security, another major reason for companies’ shift towards SaaS is controlling operation costs. To be in sync with today’s highly competitive environment companies need to invest time and money in the latest software and technologies relevant to their businesses. But due to the operation cost of hiring and training of IT staff, investing in hardware and software, most companies lack behind. In such a situation SaaS seems to be the obvious solution. Through SaaS the companies get access to the latest technologies without disturbing their operational costs.
Companies such as Tabaq Software are offering specialised solutions in SaaS. jComply, a complete policies and procedures management system by Tabaq is available as Software-as-a-Service. jComply SaaS is cost effective, faster to deploy, requires no initial capital outlay and is scalable.
For more information on jComply SaaS visit www.tabaqsoftware.com/products/jcomply/saas
WHY COMPANIES NEED STRONGER ANTI-MONEY LAUNDERING CONTROLS?
It is tempting for many organisations to view AML training programs as 'just another compliance burden'. As a result, part of the focus of the new AML regime to date has been on the large individual and corporate penalties that may be levied for non-compliance under the Act. In fact companies can be fined as much as $ 11 million for a breach of a civil penalty provision and individuals can be fined up to $2.2 million. These fines may also quickly escalate if multiple breaches are involved.
For companies which have yet to realize the importance of implementation and training of AML programs it is worth considering the potential costs and risks of having an inadequate approach to money laundering. Besides financial lose due to penalties companies face various other risks such as reputational risks, regulatory risks, legal risks and concentration risks as result of non-compliance with AML policies. Companies conducting business internationally have a higher risk factor especially those subject to the AML regimes of the UK and the US. Such companies are increasingly looking to deal with other companies with a strong AML program in place in order to help meet their own AML regulatory requirements and to avoid guilt by association. The biggest risk for any organisation besides financial lose is potential damage to its reputation arising from the organisation’s alleged involvement in money laundering or even worse, terrorism. In today’s world no organisation can stand the risk of association with terrorism. Clearly its up to the organisation’s chartered secretaries and MLRO (Money Laundering Reporting Officer) to promote the message and its importance within the company.
As costly and time-consuming AML compliance will be for an organisation, there are a range of real benefits to be gained from a robust AML compliance program that has been endorsed by its governing body including:
For companies which have yet to realize the importance of implementation and training of AML programs it is worth considering the potential costs and risks of having an inadequate approach to money laundering. Besides financial lose due to penalties companies face various other risks such as reputational risks, regulatory risks, legal risks and concentration risks as result of non-compliance with AML policies. Companies conducting business internationally have a higher risk factor especially those subject to the AML regimes of the UK and the US. Such companies are increasingly looking to deal with other companies with a strong AML program in place in order to help meet their own AML regulatory requirements and to avoid guilt by association. The biggest risk for any organisation besides financial lose is potential damage to its reputation arising from the organisation’s alleged involvement in money laundering or even worse, terrorism. In today’s world no organisation can stand the risk of association with terrorism. Clearly its up to the organisation’s chartered secretaries and MLRO (Money Laundering Reporting Officer) to promote the message and its importance within the company.
As costly and time-consuming AML compliance will be for an organisation, there are a range of real benefits to be gained from a robust AML compliance program that has been endorsed by its governing body including:
- Increased revenue and marketing opportunities through the acquisition of more comprehensive and reliable customer information through KYC and Due Diligence.
- Reducing bad debts and fraud losses as a result of enhanced customer due diligence
- Improving operational efficiencies through more integrated and automated management of financial crime
- Reducing the risks of exposure to corruption, identity crime, terrorist financing and a range of other potentially damaging criminal activities
- Enhancing the overall control and risk environment by tightly linking AML to broader operational risk measures with potentially favourable outcomes for capital adequacy requirements.
Tuesday 12 January 2010
Improving Business Process Profitably
Improving Business Process.
All organisations have the need from time to time to review how they are doing business and whether there is a better way of doing things.
Larger organisations such as public liability companies (PLC’s) have a responsibility to the share holders to improve performance whilst the public sector have a duty to spend tax payers money efficiently.
Whilst many smaller businesses are too busy trying to keep abreast of things, taking time out to review business processes can lead to a substantial improvement in performance.
For private limited companies an improvement in performance of just 5% on a turnover of £1million would deliver an additional £50k straight on the bottom line.
How can this be achieved? For years IT vendors have been promising businesses Utopia with solutions such as EDI (electronic data integration) ERP ( enterprise resource planning) and CRM ( client relationship management) yet collectively they seldom deliver the promised business improvement or justify the time, effort and money invested into such projects.
Other than the arrival of the Internet in the mid 90’s, there has been no “big bang” from technology providers however we have seen throughout the 00’s the maturing of this media and we are seeing businesses large and small trying to get to grips with Web 2.0 services to support business improvement.
Large vendors such as Microsoft and IBM have developed Share Point and Web Sphere respectively to accommodate such change but both these seem to me to be a sledge hammer to crack a nutshell in most circumstances.
Most organisations run their processes through software, much of which will have been acquired at different times and for different reasons.
Some organisations may well have acquired additional software from a merger or acquisition. The reality for most businesses is a myriad of unconnected, disparate systems, all serving a purpose but none of them working together.
Web 2.0 services may well be the solution to the majority of organisations. Making use of what you have by way of applications and using a number of supporting middle ware tools to get them to work together.
Example 1. Process to Application Process Automation
Application Integration (a.k.a. Web 2.0 services) - XML based, Middleware that addresses application to application. (A2A) data integration.
Manages complex transactions across multiple platforms and Systems.
Supports data integration and transformation.
Where the typical deliverable's might include:
So how can Tabaq Software help?
By meeting with your senior management team we can discuss typical areas where we have supported other organisations improve performance.
Once agreed where best to review, our assigned business consultant will work with your team to understand current business process and, where technology supports these processes, review the performance and actions.
From this activity, recommendations can be made for improvement which are accompanied by detail and cost so that your management team can focus on an identified return on investment, an exact timescale for delivery and specific performance improvement supported by key performance indicators to measure the success by.
Typical improvement areas are:
· Reduction in data entry costs.
· Improvement in accuracy of data collected.
· Automation of order, picking and delivery process.
· Higher customer satisfaction.
· Reduction in order processing costs.
· Reduction in compliance costs.
· Fully auditable process.
· Real time reporting of KPI’s.
To learn more about services provided by Tabaq Software, email sales@tabaqsoftware.com or visit http://www.tabaqsoftware.com/.
All organisations have the need from time to time to review how they are doing business and whether there is a better way of doing things.
Larger organisations such as public liability companies (PLC’s) have a responsibility to the share holders to improve performance whilst the public sector have a duty to spend tax payers money efficiently.
Whilst many smaller businesses are too busy trying to keep abreast of things, taking time out to review business processes can lead to a substantial improvement in performance.
For private limited companies an improvement in performance of just 5% on a turnover of £1million would deliver an additional £50k straight on the bottom line.
How can this be achieved? For years IT vendors have been promising businesses Utopia with solutions such as EDI (electronic data integration) ERP ( enterprise resource planning) and CRM ( client relationship management) yet collectively they seldom deliver the promised business improvement or justify the time, effort and money invested into such projects.
Other than the arrival of the Internet in the mid 90’s, there has been no “big bang” from technology providers however we have seen throughout the 00’s the maturing of this media and we are seeing businesses large and small trying to get to grips with Web 2.0 services to support business improvement.
Large vendors such as Microsoft and IBM have developed Share Point and Web Sphere respectively to accommodate such change but both these seem to me to be a sledge hammer to crack a nutshell in most circumstances.
Most organisations run their processes through software, much of which will have been acquired at different times and for different reasons.
Some organisations may well have acquired additional software from a merger or acquisition. The reality for most businesses is a myriad of unconnected, disparate systems, all serving a purpose but none of them working together.
Web 2.0 services may well be the solution to the majority of organisations. Making use of what you have by way of applications and using a number of supporting middle ware tools to get them to work together.
Example 1. Process to Application Process Automation
Application Integration (a.k.a. Web 2.0 services) - XML based, Middleware that addresses application to application. (A2A) data integration.Manages complex transactions across multiple platforms and Systems.
Supports data integration and transformation.
Where the typical deliverable's might include:
- Work flow, People Management, Collaboration, Search Facilities, Business Forms, Content Management, Business Intelligence, Platform Services, Security, Topology, Workspace Management, Storage, Site Modelling.
So how can Tabaq Software help?
By meeting with your senior management team we can discuss typical areas where we have supported other organisations improve performance.
Once agreed where best to review, our assigned business consultant will work with your team to understand current business process and, where technology supports these processes, review the performance and actions.
From this activity, recommendations can be made for improvement which are accompanied by detail and cost so that your management team can focus on an identified return on investment, an exact timescale for delivery and specific performance improvement supported by key performance indicators to measure the success by.
Typical improvement areas are:
· Reduction in data entry costs.
· Improvement in accuracy of data collected.
· Automation of order, picking and delivery process.
· Higher customer satisfaction.
· Reduction in order processing costs.
· Reduction in compliance costs.
· Fully auditable process.
· Real time reporting of KPI’s.
To learn more about services provided by Tabaq Software, email sales@tabaqsoftware.com or visit http://www.tabaqsoftware.com/.
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