All organisations have the need from time to time to review how they are doing business and whether there is a better way of doing things.
Larger organisations such as public liability companies (PLC’s) have a responsibility to the share holders to improve performance whilst the public sector have a duty to spend tax payers money efficiently.
Whilst many smaller businesses are too busy trying to keep abreast of things, taking time out to review business processes can lead to a substantial improvement in performance.
For private limited companies an improvement in performance of just 5% on a turnover of £1million would deliver an additional £50k straight on the bottom line.
How can this be achieved? For years IT vendors have been promising businesses Utopia with solutions such as EDI (electronic data integration) ERP ( enterprise resource planning) and CRM ( client relationship management) yet collectively they seldom deliver the promised business improvement or justify the time, effort and money invested into such projects.
Other than the arrival of the Internet in the mid 90’s, there has been no “big bang” from technology providers however we have seen throughout the 00’s the maturing of this media and we are seeing businesses large and small trying to get to grips with Web 2.0 services to support business improvement.
Large vendors such as Microsoft and IBM have developed Share Point and Web Sphere respectively to accommodate such change but both these seem to me to be a sledge hammer to crack a nutshell in most circumstances.
Most organisations run their processes through software, much of which will have been acquired at different times and for different reasons.
Some organisations may well have acquired additional software from a merger or acquisition. The reality for most businesses is a myriad of unconnected, disparate systems, all serving a purpose but none of them working together.
Web 2.0 services may well be the solution to the majority of organisations. Making use of what you have by way of applications and using a number of supporting middle ware tools to get them to work together.
Example 1. Process to Application Process Automation
Application Integration (a.k.a. Web 2.0 services) - XML based, Middleware that addresses application to application. (A2A) data integration.Manages complex transactions across multiple platforms and Systems.
Supports data integration and transformation.
Where the typical deliverable's might include:
- Work flow, People Management, Collaboration, Search Facilities, Business Forms, Content Management, Business Intelligence, Platform Services, Security, Topology, Workspace Management, Storage, Site Modelling.
So how can Tabaq Software help?
By meeting with your senior management team we can discuss typical areas where we have supported other organisations improve performance.
Once agreed where best to review, our assigned business consultant will work with your team to understand current business process and, where technology supports these processes, review the performance and actions.
From this activity, recommendations can be made for improvement which are accompanied by detail and cost so that your management team can focus on an identified return on investment, an exact timescale for delivery and specific performance improvement supported by key performance indicators to measure the success by.
Typical improvement areas are:
· Reduction in data entry costs.
· Improvement in accuracy of data collected.
· Automation of order, picking and delivery process.
· Higher customer satisfaction.
· Reduction in order processing costs.
· Reduction in compliance costs.
· Fully auditable process.
· Real time reporting of KPI’s.
To learn more about services provided by Tabaq Software, email sales@tabaqsoftware.com or visit http://www.tabaqsoftware.com/.
